To order printed products from our website, simply browse through the product categories and select the items you need along with their specifications. You can then upload your design files, add the products to your cart, and proceed to checkout.

Design previews or mockups will only be provided for specific product categories or when approval is required due to design changes or modifications. If you need to make a special request, please contact us.

As an e-commerce platform, our ordering process entails online placement of prepaid orders, whereby payment is made in advance during checkout.

Our prices are subject to change based on current market trends, raw material costs, and logistics expenses. Nonetheless, we always strive to offer the most competitive prices in the market without compromising on quality.

To utilize the re-order tokens that have been credited to your account, please add the desired item to your cart and proceed to the checkout page while placing your order.

If an image is stretched beyond its actual size, an error may occur. To prevent this issue, it is recommended to use high-resolution images.

Regrettably, our current design canvas does not offer the ability to curve text for stamps. While we are constantly working to improve our canvas tools, we recommend that you upload a file in the necessary format instead.

Since our products are customized, we highly encourage our customers to upload custom designs for specific products. Please note that we currently have templates available for select products, but we are constantly adding more.

If you have received a digital proof, it indicates that our artwork team requires your approval before proceeding with production. We strive to send the email well ahead of the production deadline. However, it is crucial that you review and approve your file promptly upon receiving the email. This is to ensure that your order can be delivered on time. Delayed approval may result in a delay in delivery. Additionally, the email may contain alerts regarding any artwork issues or necessary actions for the product you are ordering.

To locate your desired product, we recommend visiting our "all products" page and using the search bar to refine your search. If you cannot find the product you are looking for on our website, please feel free to request a personalized quotation from our team. Our team strives to provide you with a quotation within a few days.

Once your order is shipped, you will receive an email from us with the consignment details. You can track the status of your shipment by clicking on the tracking link provided in your order details page or by visiting the carrier's website.

The estimated delivery date shown on the product configuration page includes both production and delivery time. However, if there are any issues with the design uploaded, the delivery dates may be extended. We periodically display the updated timelines under your order details, so you can keep track of them.

In the event that your order is not delivered on the expected date, there could be a variety of reasons for the delay. These include :

All prices displayed on the website include taxes and shipping costs. The shipment charges can be found on your order invoice.

We offer several payment methods. The methods you can use are as follows

As long as the order has not been moved into production, cancellation is free.

The SIMPL payment mode enables users to transact without making an immediate payment. To use this option, you must be a registered SIMPL user. If you have any questions regarding this feature, please reach out to our support team for assistance.