Help Center

Postal address

Printo Document Services Pvt. Ltd.

No. 320/3/5, Siddappa Layout, 1st Main, Bommanahalli, Bangalore 560 068.

FAQs

My orders

How do I place an order?

To order printed products from our website, simply browse through the product categories and select the items you need along with their specifications. You can then upload your design files, add the products to your cart, and proceed to checkout.

Will I get a design proof / preview before placing the order?

Design previews or mockups will only be provided for specific product categories or when approval is required due to design changes or modifications. If you need to make a special request, please contact us.

Should I place an order only via online?

As an e-commerce platform, our ordering process entails online placement of prepaid orders, whereby payment is made in advance during checkout.

I am placing a re-order and the price seems to be higher than the previous time I ordered

Our prices are subject to change based on current market trends, raw material costs, and logistics expenses. Nonetheless, we always strive to offer the most competitive prices in the market without compromising on quality.

I have a re-order token but am not able to use it!

To utilize the re-order tokens that have been credited to your account, please add the desired item to your cart and proceed to the checkout page while placing your order.

Can I place multiple orders for a single product?

It is possible to place multiple orders for a single product. However, if you plan to use the same design for all the items, we recommend placing a single order for convenience.

Can I share multiple images / designs in an order?

To prevent technical glitches and printing quantity issues, we only allow one design per order. If you have multiple designs, we recommend placing separate orders for each design. In case of multiple designs in bulk orders, you can reach our support team
[email protected]for further assistance.

Do you provide Tax Invoices? How can I get my invoice after placing the order?

We offer GST invoices to our customers, and for business orders, please provide your GSTIN number under the "BUSINESS DETAILS" section on the checkout page to receive a Tax Invoice.

Please note that invoices will be generated after order dispatch. If you require an estimate for bulk orders, please contact our sales and support team for a proforma invoice.

How do I Re-order? Is it possible to re-order with design changes?

Would you like to place the same order again? We've made it easy for you! After your initial order has been completed, you can opt to reorder the same products. To proceed, simply navigate to your Account Name, select "MY Orders", and then click on "Re-order".

Moreover, you can modify the existing design on the canvas while reordering. In case this option is not available, it could be due to a change or discontinuation of the product supply. Please get in touch with our customer service team to explore alternate possibilities

Designing My product

How do I upload my design?

While placing your order, you may use the "UPLOAD FILES" option to upload your files. However, if you prefer to submit the files at a later time, you can do so by logging in to your "My Account" and uploading them in the messages section of the "JOB DETAILS" page. Alternatively, you can email the files to us at
[email protected]Please note that there is a deadline for uploading and approving your files. It is essential that we receive and approve the files from your end before the deadline. Failure to meet this deadline may result in an extension of the delivery date.

Why is the page showing an error that my image is larger?

If an image is stretched beyond its actual size, an error may occur. To prevent this issue, it is recommended to use high-resolution images.

Don't you have an option to curve the letters for stamps or rounded stamps?

Regrettably, our current design canvas does not offer the ability to curve text for stamps. While we are constantly working to improve our canvas tools, we recommend that you upload a file in the necessary format instead.

Why are there no design templates for many products?

Since our products are customized, we highly encourage our customers to upload custom designs for specific products. Please note that we currently have templates available for select products, but we are constantly adding more.

Where do I find my digital proof? How do I approve it?

If you have received a digital proof, it indicates that our artwork team requires your approval before proceeding with production. We strive to send the email well ahead of the production deadline. However, it is crucial that you review and approve your file promptly upon receiving the email. This is to ensure that your order can be delivered on time. Delayed approval may result in a delay in delivery. Additionally, the email may contain alerts regarding any artwork issues or necessary actions for the product you are ordering.

What file formats do you guys support?

Please only use closed file formats :

PDF, AI, PSD, PNG, TIFF, EPS, SVG, CDR, JPG

Why do you show square shapes for rounded cards?

The canvas design template remains the same for all cards, but after printing, the cards will be cut with rounded corners.

Why do you have standard color options for all products and not specific for each product?

The design canvas and its tools are consistent across all products on the website. However, our backend teams are actively working to improve and update the canvas for future use.

I have designed and placed the order but the design is not seen on my order page.

If you encounter any technical issues, it may be due to a minor glitch. We recommend that you reach out to our support team to report any issues that you may have noticed on your end.

Products

What if I can't find the product I'm looking for?

To locate your desired product, we recommend visiting our "all products" page and using the search bar to refine your search. If you cannot find the product you are looking for on our website, please feel free to request a personalized quotation from our team. Our team strives to provide you with a quotation within a few days.

Delivery and Shipment

How do I track my order?

Once your order is shipped, you will receive an email from us with the consignment details. You can track the status of your shipment by clicking on the tracking link provided in your order details page or by visiting the carrier's website.

How long does it take for production and delivery?

The estimated delivery date shown on the product configuration page includes both production and delivery time. However, if there are any issues with the design uploaded, the delivery dates may be extended. We periodically display the updated timelines under your order details, so you can keep track of them.

My order’s timeline has passed but the product is still not delivered.

In the event that your order is not delivered on the expected date, there could be a variety of reasons for the delay. These include :

Failure to approve the digital proof before the specified deadline for that day's print run.
Delivery to a regional address that may require additional time for delivery.
Delay in production due to unforeseen circumstances. Our team will notify you as soon as we become aware of any delays.
Delay in transit with a courier due to unforeseen circumstances. If a courier experiences unexpected delays, this could affect the estimated delivery date. You can always stay updated on the most recent information through the tracking link that is emailed to you upon dispatch of your order.

Where can I find information about the shipment costs?

All prices displayed on the website include taxes and shipping costs. The shipment charges can be found on your order invoice.

Can I change my delivery address after placing the order?

You can modify your shipping address based on the order status. However, address changes are only permitted when your order is in production and has not been dispatched or packaged yet. If the shipping label with your address is already affixed to the package and the package is already in the queue to be picked up for delivery, we regret to inform you that we will be unable to modify your delivery address.

Do you have express shipping options?

You can refer to the estimate delivery section on the product page to be able to see the express delivery options. Add your 6 digit pincode to see if express delivery is available in your region.

Can you deliver to multiple addresses?

When you have multiple items in your shopping cart, you can select to have each item delivered to a different address when you proceed through the check out process. Have you completed your order and added incorrect delivery address? Simply contact our customer service team \
[email protected]to change your order.

Can you do a combined delivery of my order?

We do not combine items from different orders for production and delivery. Each order is typically produced and delivered separately. However, there may be instances where items from the same order are printed together and shipped in one delivery if they are coming from the same location.

Payments and Refunds

What payment methods are available?

We offer several payment methods. The methods you can use are as follows

Credit card - Safe, fast!You can pay using MasterCard, Visa, American Express and Maestro.
Net Banking - You can pay using netbanking from 20+ Banks
Wallets and UPI - While UPI is convenient , wallet payments are both convenient and not to forget about the rewards!! Many options are available under this mode.
COD- Unfortunately we do not have Cash on delivery payment option presently

What is the cancellation fee?

As long as the order has not been moved into production, cancellation is free.

Do you have pay later options? How does SIMPL account work?

The SIMPL payment mode enables users to transact without making an immediate payment. To use this option, you must be a registered SIMPL user. If you have any questions regarding this feature, please reach out to our support team for assistance.

Payment made but order not placed?

If you find that a payment has been debited twice or an amount has been deducted without the order being placed, please don't worry. Simply reach out to our customer service team and provide us with proof of payment, including transaction details, or your registered email ID.

We will investigate the payment and either issue a refund or process the order by capturing the payment.

What are the EMI options available?

The availability of EMI options is subject to partnership with specific banks. Before making a payment, please check with your bank to ensure that this option is available and can be utilized.

How do I get my refund if I cancel an order?

A refund for the amount paid will be issued to the payment method used, within 7 working days. For any refund-related queries please contact our support team at
[email protected]